zzok Terms & Conditions

Definitions

In these Terms & Conditions, the following terms carry the meanings set out below unless the context requires otherwise:

• "zzok", "we", "us", or "our" refers to the operating entity behind the zzok platform, accessible at zzok.asia.
• "Platform" means the zzok website (zzok.asia), all associated pages, and any software or services made available through that domain.
• "Player", "you", or "your" refers to any individual who accesses, browses, registers on, or uses the zzok Platform in any capacity.
• "Account" means the personal account created by a Player upon successful registration on the zzok Platform.
• "Balance" refers to the total funds held in a Player's zzok Account at any given time, denominated in Bangladeshi Taka (BDT).
• "Bonus Funds" means any promotional credits, free bet allocations, or bonus amounts credited to a Player's Account subject to wagering requirements.
• "Real Money Funds" means funds deposited directly by the Player via bKash, Nagad, Rocket, Upay, or any other accepted payment method.
• "Wagering Requirement" means the number of times a bonus amount must be staked before it or any winnings derived from it become eligible for withdrawal.
• "KYC" means Know Your Customer — the identity and address verification process required before withdrawals can be processed.
• "BST" means Bangladesh Standard Time (UTC+6), the time zone used for all time-sensitive provisions in these Terms & Conditions.

Acceptance of Terms

By accessing the zzok Platform, creating an Account, making a deposit, or placing a bet, you unconditionally accept these Terms & Conditions in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated into these Terms by reference.

If you do not agree with any part of these Terms & Conditions, you must immediately cease using the zzok Platform and, if applicable, close your Account by contacting our support team.

zzok reserves the right to amend these Terms & Conditions at any time. Continued use of the Platform following the publication of any amendment constitutes your acceptance of the revised terms. It is your responsibility to review these Terms & Conditions periodically. Material changes will be communicated to registered Players via email or an on-platform notification.

Eligibility & Age Restriction

Access to and use of the zzok Platform is strictly restricted to individuals who meet all of the following eligibility criteria:

• You are at least 21 years of age. zzok does not permit any person under the age of 21 to register, deposit funds, or participate in any game or betting activity on the Platform.
• You are acting on your own behalf as an individual private person and not on behalf of any third party or corporate entity.
• You are not a resident of any jurisdiction in which online gambling is explicitly prohibited by applicable law, and you have satisfied yourself that your participation is lawful in your jurisdiction.
• You are not currently subject to a self-exclusion order, voluntary exclusion request, or any court or regulatory order that restricts your participation in gambling activities.
• You do not have a gambling problem that you have not disclosed and for which zzok has not already approved your account access.

zzok does not market its services to individuals under the age of 21. If you are aware of a minor attempting to access the Platform, please contact us immediately at [email protected].

Account Registration

4.1 One Account Per Player

Each Player is permitted to hold only one (1) registered Account on the zzok Platform. The creation of multiple accounts by the same individual — whether using different email addresses, mobile numbers, payment methods, or device identities — is strictly prohibited and constitutes grounds for immediate account suspension and forfeiture of all balances.

4.2 Accurate Information

When registering an Account, you are required to provide accurate, complete, and current information including your full legal name, date of birth, residential address, email address, and Bangladeshi mobile number. You must update this information promptly if it changes. zzok accepts no liability for any losses arising from inaccurate registration information provided by the Player.

4.3 Identity Verification (KYC)

zzok reserves the right to request identity verification documents at any time, including but not limited to: a government-issued photo ID (National Identity Card, passport, or driving licence), proof of address (utility bill or bank statement dated within three months), and proof of payment method ownership. Failure to provide satisfactory documentation within the specified timeframe may result in Account suspension and withholding of pending withdrawals until verification is complete.

4.4 Account Closure

Players may request the permanent closure of their Account at any time by contacting zzok customer support via live chat or by emailing [email protected]. Upon closure, any remaining real money balance will be returned to the Player's verified payment method after the completion of standard KYC checks. Bonus funds not yet meeting wagering requirements will be forfeited upon closure.

Account Security

You are solely responsible for maintaining the confidentiality and security of your Account login credentials, including your username, password, and any two-factor authentication (2FA) codes sent to your registered mobile number. zzok strongly recommends enabling SMS OTP 2FA for all Accounts.

You must not share your Account credentials with any third party. Any activity conducted through your Account — including bets placed, withdrawals requested, or personal information changes — will be attributed to you and treated as authorised unless you have previously notified zzok of unauthorised access.

In the event that you suspect unauthorised access to your Account, you must notify zzok immediately via the 24/7 live chat support channel. zzok will take reasonable steps to secure the Account, but accepts no liability for losses sustained prior to the receipt of a valid security notification.

Deposits & Withdrawals

6.1 Accepted Payment Methods

zzok accepts deposits and processes withdrawals via the following methods for Bangladeshi Players: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. All transactions are denominated in Bangladeshi Taka (BDT). zzok does not currently accept cryptocurrency deposits or withdrawals.

6.2 Minimum and Maximum Transactions

The minimum deposit amount is ৳500. The minimum withdrawal amount is ৳500. Maximum transaction limits per single deposit or withdrawal may vary by payment method and account verification tier. Players are advised to check the current limits displayed in the cashier section of their Account dashboard.

6.3 Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are credited to the Player's Account balance in real time or within minutes, subject to the payment provider's processing times. zzok accepts no responsibility for delays caused by third-party payment processors, bank network outages, or mobile operator technical issues.

6.4 Withdrawal Processing

Withdrawal requests are processed within 15 to 60 minutes for mobile wallet methods (bKash, Nagad, Rocket, Upay) once the request has been approved by zzok's finance team. Bank transfer withdrawals may take up to three (3) business days depending on the receiving bank's processing schedule. All withdrawal requests are subject to identity verification and anti-money-laundering checks prior to release.

6.5 Withdrawal Conditions

Before a withdrawal can be processed, Players must:

• Have completed KYC identity verification to the satisfaction of zzok's compliance team.
• Have met all applicable wagering requirements on any Bonus Funds associated with their balance.
• Ensure that withdrawals are directed to a payment method registered in the same name as the zzok Account.
• Not have an outstanding Account security review, dispute, or chargeback in progress.

Bonuses & Promotions

7.1 General Bonus Terms

All bonuses, free bets, reload promotions, cashback offers, and other promotional incentives offered by zzok are subject to these general bonus terms as well as any specific terms stated in the individual promotion's description. In the event of any conflict, the specific promotion terms take precedence.

7.2 Welcome Bonus

zzok offers a welcome bonus of up to ৳20,000 on a Player's first qualifying deposit. The welcome bonus is subject to a 25× wagering requirement on the combined value of the deposit and bonus amount before any withdrawal of bonus-derived winnings can be made. The welcome bonus must be claimed within 30 days of Account registration and used within 30 days of being credited.

7.3 Wagering Requirements

Unless stated otherwise in specific promotion terms, the following rules apply to all bonus wagering requirements:

• Bets placed on games with an RTP of 97% or higher may contribute at a reduced percentage (typically 10%) toward wagering requirements.
• Bets placed on live sports events count 100% toward sports bonus wagering requirements.
• Slots wagers count 100% toward casino bonus wagering requirements unless the specific game is listed as excluded.
• Bonus funds are staked before real money funds by default. Players may opt to decline a bonus before making a qualifying deposit by contacting support.

7.4 Bonus Abuse

zzok reserves the right to void bonus funds, withhold associated winnings, and suspend Accounts where there is evidence of bonus abuse, including but not limited to: creating multiple accounts to claim bonuses repeatedly, using arbitrage strategies on bonus funds, placing low-risk bets designed solely to clear wagering requirements, or colluding with other Players on bonus exploitation. Determinations of bonus abuse are made at zzok's sole discretion.

Betting & Gaming Rules

8.1 Sports Betting

All sports bets placed on the zzok Platform are subject to the individual market rules applicable to the relevant sport and competition. zzok reserves the right to void any bet where there is evidence of an error in the published odds, a data feed failure, or an event outcome that falls outside the scope of the stated market rules. In the event of a void, the stake is returned to the Player's Account balance.

8.2 Cricket Betting

Cricket betting on zzok covers international matches including the Bangladesh Tigers' bilateral series, T20 World Cup, ICC tournaments, BPL, and IPL. Ball-by-ball in-play markets are subject to a brief delay. zzok reserves the right to suspend in-play markets at any time without notice in the event of technical issues, network delays, or official match interruptions. Bets placed before a market suspension are settled according to the applicable match result.

8.3 Casino Games

All casino games hosted on the zzok Platform — including slots, live dealer tables, instant-win titles, and table games — are operated by licensed third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game's published Return to Player (RTP) percentage reflects the theoretical long-term payout rate and is not a guarantee of any individual gaming session outcome.

8.4 Errors and Malfunctions

In the event of a software malfunction, game error, incorrect odds display, or any technical fault that results in an unintended outcome, zzok reserves the right to void affected bets and return stakes to Players. No claim for compensation will be entertained arising from a technical error or malfunction. zzok is not responsible for errors or interruptions caused by third-party game providers or network infrastructure outside zzok's direct control.

Prohibited Conduct

The following actions are strictly prohibited on the zzok Platform. Engaging in any prohibited conduct may result in immediate Account suspension, forfeiture of balances, and referral to law enforcement authorities:

• Providing false, misleading, or fraudulent registration information.
• Opening more than one Account, including using different identities, phone numbers, or devices.
• Attempting to exploit technical errors, software bugs, or game malfunctions for financial gain.
• Using automated software, bots, scripts, or artificial intelligence to place bets or interact with the Platform in any way not permitted by these Terms.
• Colluding with other Players to manipulate game outcomes, particularly in live poker or table game environments.
• Engaging in match-fixing, spot-fixing, or any activity that constitutes corruption of sporting events.
• Using the Platform for money laundering, terrorist financing, or any other illegal financial activity.
• Harassing, threatening, or abusing zzok staff, customer support agents, or other Players via any communication channel.
• Attempting to circumvent geographic restrictions, self-exclusion orders, or Account closure decisions through the use of VPNs, proxy servers, or similar tools.
• Reverse-engineering, decompiling, or otherwise attempting to extract the source code of any part of the zzok Platform.

Responsible Gaming

zzok is committed to promoting safe and responsible gaming for all Bangladeshi Players. Gambling on the zzok Platform is intended solely as a form of entertainment for adults aged 21 and above. It should never be treated as a source of income, a method to recover financial losses, or a solution to personal financial problems.

zzok provides the following responsible gaming tools, all accessible directly from the Account settings panel:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts.
• Loss Limits: Define the maximum net loss you are willing to sustain over a defined period.
• Session Time Reminders: Receive notifications at defined intervals to remind you how long you have been playing.
• Cool-Off Period: Temporarily suspend your Account for a period of 24 hours, 7 days, 30 days, or a custom duration.
• Self-Exclusion: Permanently close your Account and be excluded from all zzok marketing communications for a minimum period of 6 months, extendable to permanent exclusion upon request.

If you are concerned that your gambling behaviour may be causing harm to yourself or others, please contact our responsible gaming team immediately via the 24/7 live chat on the Platform or by emailing [email protected]. All responsible gaming enquiries are handled confidentially.

Intellectual Property

All content on the zzok Platform — including but not limited to the zzok brand name, logo, design system, text, graphics, game interfaces, software, and data feeds — is the exclusive intellectual property of zzok or is used under licence from the respective rights holders. Nothing in these Terms & Conditions grants you any ownership right, licence, or interest in any intellectual property on the Platform beyond a limited, non-exclusive, non-transferable licence to access the Platform for personal entertainment purposes.

You must not copy, reproduce, redistribute, frame, republish, display, transmit, or otherwise exploit any content from the zzok Platform without prior written consent from zzok. Unauthorised use of zzok's intellectual property constitutes an infringement of applicable intellectual property law and will be pursued accordingly.

Limitation of Liability

To the fullest extent permitted by applicable law, zzok, its directors, officers, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the zzok Platform, including but not limited to:

• Loss of funds resulting from gambling outcomes.
• Loss of data, Account access, or gaming history due to technical failure.
• Delays, errors, or interruptions in deposit or withdrawal processing caused by third-party payment providers.
• Any unauthorised access to your Account resulting from your failure to maintain adequate security over your credentials.
• Any decision made by zzok to suspend, restrict, or close your Account in accordance with these Terms & Conditions.

zzok's total aggregate liability to any Player arising under or in connection with these Terms & Conditions shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.

Privacy & Data

zzok collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Key data processing activities include: identity verification (KYC), transaction monitoring for anti-money-laundering compliance, personalisation of game recommendations, responsible gaming monitoring, and marketing communications (where you have provided consent). You may withdraw marketing consent or request a copy of your personal data at any time by contacting [email protected].

zzok uses industry-standard SSL/TLS encryption to protect all data in transit between your device and our servers. Sensitive payment data is not stored on zzok's systems; payment transactions are processed directly through the respective payment providers.

Amendments

zzok reserves the right to amend, update, or replace these Terms & Conditions at any time and without prior notice, except where applicable law requires a specific notice period. The date of the most recent revision will be displayed at the top of this page.

For material amendments — those that substantially affect your rights or obligations as a Player — zzok will provide at least 7 days' advance notice via a platform notification or email to your registered address. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions.

If you do not accept any amended Terms & Conditions, you must immediately cease using the Platform and contact zzok support to initiate Account closure. Pending balances will be settled in accordance with the Terms & Conditions in force at the time of the closure request.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction under which zzok holds its international offshore gaming licence. Any dispute arising out of or in connection with these Terms & Conditions that cannot be resolved through zzok's internal dispute resolution process shall be subject to the exclusive jurisdiction of the courts of that licensing jurisdiction.

Nothing in this clause limits any statutory rights you may have under the laws of your country of residence that cannot be excluded or limited by contract.

zzok acknowledges that online gambling may be subject to varying legal treatment in different jurisdictions. It is your sole responsibility to ensure that your participation in any gaming activity on the zzok Platform complies with all laws applicable in your jurisdiction of residence. zzok accepts no liability for any breach of local law by a Player arising from their use of the Platform.

Contact

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact zzok through the following channels:

• Live Chat: Available 24/7 directly on the zzok Platform — the fastest way to reach our support team.
• Email: [email protected] — for formal complaints, KYC queries, and account closure requests. We aim to respond within 24 hours during Bangladesh Standard Time (BST, UTC+6) business hours.

zzok is committed to resolving all Player concerns in a fair, timely, and transparent manner. Formal complaints submitted in writing will receive a written response within five (5) business days.